Customer service & Community management
We respond to your customers' enquiries online, on Amazon or on social media.
Overview
Are you looking for someone who is empathetic and attentive to the needs and concerns of your customers? And not just in German, but also in various other languages? Then you have come to the right place.
We firmly believe that reliable customer service is key to a company’s success. That's why we want to help you build long-term, successful customer relationships.
Our services include answering your customers' questions and providing comprehensive information about your products. In addition, we are always on standby to promptly resolve any problems, complaints or claims you may encounter. By continuously collecting and effectively managing feedback from your customers, we help you to continually improve your products.
Thanks to our knowledge of foreign languages, we can grant you access to markets and customers all over the world. With us, you get an all-in-one solution for your successful customer service!
The benefits of working with us
International support
24-hour window
Quality management
Individual offer
Transparent communication
No personnel costs
No absence-related problems
How it works
We want to get going as soon as possible, but only once we have listened to your needs and given you a detailed overview of our approach.
01
No-obligations introductory meeting
We start with an informal, non-binding conversation where we can get to know each other better and discuss your needs and requirements.
02
Offer
Once we have become acquainted, we create a customised offer, clearly setting out services, costs and timelimes. Our goal is to provide you with all the necessary details so that you can make an informed decision.
03
We get the ball rolling
If you accept our offer, we start implementing your project immediately. We keep you up to date and are available to answer questions and make adjustments throughout the whole process
Satisfied customers
