Holiday & sickness cover

We provide cover for your customer service staff when they are on holiday or ill, giving you and your employees peace of mind.

Enquire without obligation

Overview

Regular breaks are vital for keeping your employees motivated and unleashing their full potential. To ensure that your employees have peace of mind when on holiday or in the event of unexpected absences due to illness, we provide holiday and sickness cover in the area of customer service. This also applies to unforeseeable long-term sick leave, which can jeopardise the smooth running of your business.

The benefits of working with us

Experience in various product industries

Flexible contracting

Prompt service

Customised solutions

Peace of mind for you and your employees

How it works

We want to get going as soon as possible, but only once we have listened to your needs and given you a detailed overview of our approach.

No-obligations introductory meeting

We start with an informal, non-binding conversation where we can get to know each other better and discuss your needs and requirements.

Offer

Once we have become acquainted, we create a customised offer, clearly setting out services, costs and timelimes. Our goal is to provide you with all the necessary details so that you can make an informed decision.

We get the ball rolling

If you accept our offer, we start implementing your project immediately. We keep you up to date and are available to answer questions and make adjustments throughout the whole process

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Satisfied customers

C&B Agency - You have mastered customer service!

C&B Agency is really top-notch. These two impressive women take care of customer service operations for my online shop and Amazon shop in Germany and the US. They are true professionals, and their input is always on point. What makes them so good? They have experience in the field, are fully reliable and learn quickly when new products come on to the market. I recommend them 100%!

- Kevin Keinath (KXE DESIGN)

Super zuverlässig und eigenständig - einfach nur klasse!

Customer Care in fünf Sprachen und mit echtem Herzblut? Genau DAS machen Ilaria & Lorenza! Immer für unsere Kunden da, ob in unserem Shopify Shop oder auf Amazon, super zuverlässig und eigenständig - einfach nur klasse! Würde sie nicht nur weiterempfehlen sondern empfehle sie schon ständig weiter. Tausend Dank Euch beiden!“

— Romy Lindenberg (SHAVENT)

Sie sind super zuverlässig und reagieren immer schnell!

Ilaria und Lorenza helfen mir super im Vertrieb und in der Kundenkommunikation – die beiden sind echt klasse! Immer voller Energie, mit tollen Ideen, um den Verkauf anzukurbeln. Und das Beste: Sie sind super zuverlässig und reagieren immer schnell!“

— Javier Manrique (QISU Snacks)

Very professional agency

Ilaria and Lorenza have been handling customer service for my online shop for two years. Ever since the beginning of our collaboration, this team has stood out thanks to their excellent communication, expertise and commitment to our success. Our customers have consistently provided positive feedback regarding response times and courteous, solution-oriented communication. A big thank you to these two women!

- Denny John (DEJO COMMERCE)

Highly reliable and professional agency!

We have been working with C&B Agency for months now and are really satisfied with their work. Their translations are top-notch, delivered promptly, and quality-driven! They are skilled and professional girls, always available for any adjustments to projects or last-minute tasks. We highly recommend them!

- Marco Casalini (GROWTH LABB)

A unique service unlike any other on the market!

Working with C&B Agency has brought tremendous benefits to our advertising agency. Their extensive language skills have enabled our clients to successfully expand into more European markets. Communication with Ilaria and Lorenza is fast, and their work is precise and reliable. A big plus is their ability to identify cultural differences between different countries, which is invaluable in the e-commerce field. I would recommend them in a heartbeat.

- Daniel Weimann (ZEHRWERT WEBAGENTUR)