C&B Agency

Multilingual virtual assistance

We speak your language - and the language of your customers.

Enquire without obligation

Your success is our success

Our languages open the door to new markets and enable you to grow your business sustainably.

Translations & proofreading

Translation of texts into Italian, German, Spanish, French and English.

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Customer service & Community management

Responding to customer messages and enquiries in multiple languages.

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Amazon SEO for e-commerce companies

Amazon backend keyword research and optimisation of product descriptions

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Holiday & sickness cover

Daily on-demand customer service cover for staff absences

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Who we are

If you had to guess, would you say that our 15-year friendship and shared passions played a part in the creation of this agency? The answer is a definite yes! 🙂

Together, we studied foreign languages and communications before gaining six years of experience in customer service.  

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Our languages

All our services are offered in the following languages: German, Italian, French, Spanish and English.

Satisfied customers

C&B Agency - You have mastered customer service!

C&B Agency is really top-notch. These two impressive women take care of customer service operations for my online shop and Amazon shop in Germany and the US. They are true professionals, and their input is always on point. What makes them so good? They have experience in the field, are fully reliable and learn quickly when new products come on to the market. I recommend them 100%!

- Kevin Keinath (KXE DESIGN)

Super zuverlässig und eigenständig - einfach nur klasse!

Customer Care in fünf Sprachen und mit echtem Herzblut? Genau DAS machen Ilaria & Lorenza! Immer für unsere Kunden da, ob in unserem Shopify Shop oder auf Amazon, super zuverlässig und eigenständig - einfach nur klasse! Würde sie nicht nur weiterempfehlen sondern empfehle sie schon ständig weiter. Tausend Dank Euch beiden!“

— Romy Lindenberg (SHAVENT)

Sie sind super zuverlässig und reagieren immer schnell!

Ilaria und Lorenza helfen mir super im Vertrieb und in der Kundenkommunikation – die beiden sind echt klasse! Immer voller Energie, mit tollen Ideen, um den Verkauf anzukurbeln. Und das Beste: Sie sind super zuverlässig und reagieren immer schnell!“

— Javier Manrique (QISU Snacks)

Very professional agency

Ilaria and Lorenza have been handling customer service for my online shop for two years. Ever since the beginning of our collaboration, this team has stood out thanks to their excellent communication, expertise and commitment to our success. Our customers have consistently provided positive feedback regarding response times and courteous, solution-oriented communication. A big thank you to these two women!

- Denny John (DEJO COMMERCE)

Highly reliable and professional agency!

We have been working with C&B Agency for months now and are really satisfied with their work. Their translations are top-notch, delivered promptly, and quality-driven! They are skilled and professional girls, always available for any adjustments to projects or last-minute tasks. We highly recommend them!

- Marco Casalini (GROWTH LABB)

A unique service unlike any other on the market!

Working with C&B Agency has brought tremendous benefits to our advertising agency. Their extensive language skills have enabled our clients to successfully expand into more European markets. Communication with Ilaria and Lorenza is fast, and their work is precise and reliable. A big plus is their ability to identify cultural differences between different countries, which is invaluable in the e-commerce field. I would recommend them in a heartbeat.

- Daniel Weimann (ZEHRWERT WEBAGENTUR)

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free of charge and without obligation

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we’ll find your ideal package together

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individual offer

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